Credit and Subscription Terms

These terms apply only if you start a paid Nala plan or buy credits. They add to, and do not replace, the Terms of Use. Where the two conflict on a billing question, these terms govern.

The Nala application remains free. You can use it with your own provider API keys or with local models without a plan, without an account, and without these terms applying to you.

A credit is prepaid access to model inference run through our gateway. Credits are not money, not a stored-value instrument, not a deposit, and not redeemable for cash. They are non-transferable between accounts and cannot be sold or assigned.

A paid plan includes an allowance that is released each week. The allowance is for that week only. Unused allowance does not roll over. When the week resets, any allowance you did not use is gone, and a new allowance is released.

We tell you this plainly because it is the term people are most likely to be surprised by. Your usage and reset time are shown in the app and on your account page at all times.

Credits you buy separately are not part of the weekly allowance and do not expire while your account is open. When you run a model, your weekly allowance is used first and purchased credits are used only after it is exhausted, so you never spend money you did not have to.

We charge a platform fee of 8% on purchases. The fee is shown separately at checkout, before you pay. The remainder is credited to your account and spent at the model prices we publish, without a hidden markup on inference itself.

Prices are exclusive of tax unless stated. You are responsible for any tax that applies to you, and we will collect it where we are required to.

Automatic top-up is off unless you turn it on. If you turn it on you must set a spending ceiling for each period, and we will never charge you beyond it. If a top-up would exceed the ceiling we charge the smaller remaining amount instead of the full one. We notify you every time a top-up is charged, and you can turn it off at any time with immediate effect.

• Plans renew automatically for the period you selected until you cancel. Cancel at any time from your account page.
• On cancellation you keep access until the end of the period you have already paid for. The weekly allowance is not refundable, because it is released and consumable across the period.
• Unused purchased credits are refundable on request within 14 days of purchase. Credits already spent on completed inference are not, because the upstream cost has been incurred.
• Nothing here limits a refund or cancellation right you have under consumer law that cannot be waived.

We may change plan prices, allowances, or the platform fee. For a change that affects a plan you are on, we will give at least 30 days’ notice by email before it applies to you, and the change takes effect at your next renewal, not mid-period. If you do not accept it, cancel before it takes effect.

Model prices reflect what upstream providers charge and can move with less notice. A run is always priced at the rate in effect when it started, and you can see the estimated cost before it runs.

Model access is delivered through third-party providers and a third-party gateway. We do not control their availability, pricing, output, or continued existence, and specific models may be deprecated or withdrawn by their providers at any time. We do not guarantee that a particular model will remain available.

If our gateway is unavailable, the free application continues to work: your own API keys and local models are unaffected, because those requests never travel through our servers. Credits are not consumed by a failed request, and any amount reserved for it is released.

We never ask for, extract, store, or reuse the login credentials of your other AI provider accounts or subscriptions. If you use your own API key, that key stays on your machine and the request goes directly from your machine to that provider. A paid Nala plan does not give you access to any other company’s subscription, and your agreements with those providers are yours alone.

You may not resell, sublicense, or provide credited inference to third parties as a service, share one account across an organisation to avoid per-seat pricing, or use automated means to consume allowance beyond ordinary use of the application. We may apply rate limits and concurrency limits, and may suspend gateway access for abuse or security risk.

If we suspend or close your account for abuse, we will refund unused purchased credits unless the abuse was fraud or chargeback abuse involving those credits. We do not treat forfeiture of money you have already paid as a routine penalty.

We record what a run cost: model, token counts, and credits. We do not store your prompts, your model outputs, or your file contents. Payment records are retained as tax law requires. If you delete your account, your usage history and devices are deleted and payment records are retained with your identity removed. See the Privacy Policy.

Card details are handled by our payment processor and are never received or stored by us.

The limitation of liability, warranty disclaimer, and governing-law provisions in the Terms of Use apply to paid plans as well, except that nothing in them limits our obligation to deliver credits you have paid for or to refund them as described above. These terms are governed by the jurisdiction that must be configured before launch, subject to non-waivable consumer protections.

Questions about billing: support@nalarun.com.